Frequently Asked Questions

GENERAL INFORMATION

What is Germaine de Capuccini?

Carmen Vidal founded Germaine de Capuccini in Spain and established in Spain in 1964. Germaine de Capuccini is a professional cosmetics company committed in providing professionalism, innovation and social commitment. Today, Germaine de Capuccini can be found in more than 80 countries.  

Do you test on animals?

No, we do not support animal testing and no animal cruelty occurs at any stage of what we do.

 

 

PAYMENT INFORMATION 

What payment methods do you accept?

We accept Mastercard, Visa, American Express, Apple Pay, Google Pay, Paypal and also Shop Pay.

 

 

DELIVERY INFORMATION

Where do you ship to?

We ship to all addresses in Hong Kong. 

Do you offer free shipping?

We offer free delivery for all Hong Kong local orders above HK$1,000. If the order is below HK$1,000, there will be HK$40 charge for local delivery. The goods will be shipped using Hong Kong Post or SF Express. 

  

How long does it take for the goods to arrive?

The deliveries usually arrive within 2-3 days.

 

 

ORDERS AND RETURNS  

Do you offer any return policy?

Unfortunately, we do not offer any return policies at the moment.

 

What if my parcel contains damaged, incorrect or missing items?

Please contact us at info@germaine-de-capuccini.com.hk with the following information: 

1. Order reference number
2. A picture of the parcel you have received

We are deeply sorry for any inconveniences caused.